I had the pleasure of working with Bob during a challenging management change period at one of our care homes. Bob's experience, professionalism and his calm and confident approach greatly supported our residents, families and the entire staff team throughout these difficult times. Thank you again Bob for all the hard, long hours and your dedication to our residents, our business and our team.
Julie and I would like to personally thank you for what you did for us whilst you were at our home in Durham. You were truly amazing and we could not wish to meet a better person than you to overcome our problems at the home. We hope all goes well for you in the future
Bob was asked by the Board of Directors to come in as an independent consultant to assess the capability of the home management team, the Board heeded to Bob's recommendations and substantial changes were under taken. Bob now continues as the Nominated Individual for Bexhill Care. Bob is an extraordinarily talented care home consultant and his salient feature is his ability to balance between compliance and commercial needs of the home. His willingness to roll up his sleeves and work the floor with nurses and carers gives so much comfort to hands off providers like ourselves. The Bexhill Care Board have thoroughly enjoyed working with Bob, and would recommend him to any provider who is looking for a decent, straight talking consultant
Bob and I have now worked together on a couple of projects, Bob is a fantastic consultant, he has a wealth of knowledge gained as a dual registered nurse, in his own domiciliary care business, as a dementia specialist and also in his love of a good crisis!! he likes nothing better than putting things back together again. We work well together and I would recommend his services to anyone.
Working with CareCMS to help us meet the new CQC standards was a good decision. We found Bob to be very professional and understanding of our situation and clearly demonstrated a number of quality skills, in-depth knowledge of the sector and a clear understanding of the new Fundamental Standards and training required for our staff team.
Systems, including Policies and Procedures Bob has introduced, has taken away many of our annual headaches leaving us to provide the service to our clients.
The Home needed an interim manager following a rating of inadequate by the CQC, we needed Bob of Care CMS to start to make improvements and provide effective leadership to staff until the permanent manager was in post.
Bob immediately put systems in place that were qualitative and measurable. He gave staff guidance and supervision, while also taking forward effective training with the staff group. The staff found Bob to be both approachable and supportive while demonstrating a wealth of knowledge and being very committed to the role. Consequently Bob quickly earned the respect of the staff group, residents families and external professionals involved in the Home. Through his hard work he has quickly brought stability to the Home and developed a confidence within the staff group.
Bob (of CareCMS) has aided us as we manage our 32 year buisiness of a care home for the elderly.
Bob's expertise in man management and ability to negotiate and problem solve is admirable.
For the last 10 years we have used Bob as our 'troubleshooter' consultant to deal with some of the difficult issues, such as staffing problems, CQC inspections and more recently training myself and staff in relation to DoLS standards
We would thoroughly recommend Bob as an experienced, qualified and committed care home consultant.
Our care home was rated inadequate after a CQC inspection and we needed an interim manager to make improvements and lead the staff until a permanent manager was employed.
Bob from CareCMS immediately put corrective measures into place and gave the staff guidance and training to make the improvements. He was very professional, knowledgeable, approachable and committed to his role.
Bob quickly earned the respect of staff, families and all the other professionals involved and gave all the stability and reassurance which was much needed at the time.
We would highly recommend CareCMS if you ever need a consultant or crisis manager.
Bob has been at Woodland Grove for the last six months and has taught me how to manage my team's performance until now, where I have a strong team in the Housekeeping Department. Bob has supported me through managing poor staff performance to get the best out of my staff team which has been invaluable. I have learnt so much from Bob putting things into place to support me and will miss his valuable input and teaching me new ways of doing things. I would recommend him to anyone.
During a period of management change, Bob led the team for six months at Woodland Grove in an exemplary manner and ensured excellent customer care and service standards were maintained.